Refund & Cancellation Policy

This Policy explains our approach to refunds and cancellations across the categories of services we provide. It applies in addition to the specific commercial terms in your Statement of Work (SOW), Maintenance Agreement, or invoice.

1. Custom Software Development Projects

• Before development starts (kick-off not held): the advance is fully refundable, less any discovery, planning, or design hours already invested at our standard rates.
• After development starts: advances and milestone payments are non-refundable. On cancellation, you will be billed for all work completed up to the cancellation date plus any unrecovered third-party costs we have committed on your behalf.
• Scope reduction: if you reduce scope after kick-off, we will issue a credit for affected milestones, less work already performed.

2. Hosting & Subscription Services

• Annual / quarterly subscriptions: if you cancel before the renewal date, the next billing cycle is not charged. The current cycle is non-refundable except as required by law.
• One-time setup, migration, or onboarding fees: non-refundable once setup is complete.
• Service-level credits: if uptime falls below the level guaranteed in your SOW or Service Agreement, pro-rata credits will be applied to the next invoice.

3. Domain Registration & Third-Party Pass-Through

Domain registrations, SSL certificates, and other charges paid to third-party registrars or vendors on your behalf are non-refundable, in line with the third party's policy (e.g., ICANN rules for domain registrations). Any handling/service fee we charge separately is also non-refundable.

4. Maintenance & Support Plans

• Monthly plans cancel at the end of the current billing cycle.
• Annual plans paid in advance: pro-rata refund of unused months minus a 10% administrative fee, on written request.
• Hours pre-purchased in support packs do not expire for 12 months but are non-refundable once the pack is paid.

5. Goods & Services Tax (GST)

GST collected on invoices and remitted to the Government of India is non-refundable from us. Where a refund is due to you, GST will be adjusted via a credit note as permitted under GST law.

6. How to Request a Refund

Email your request to [email protected] with the invoice number, payment date, transaction reference, and reason. We will acknowledge within 3 business days and process eligible refunds within 10 to 15 business days through the original payment channel.

7. Disputes & Chargebacks

We encourage you to contact us before initiating a chargeback — most billing concerns are resolved within a few days. Chargebacks raised without prior contact may incur an investigation fee equal to actual costs charged to us by the payment gateway.

8. Grievance Contact